Ms. Ward manages the patient intake staff and is responsible for developing standards of excellence in customer service, including the response to new patient inquiries from the UF Health Proton Therapy Institute website and calls to the toll-free number. Her staff has responsibility for planning the one-day consultation and three-day staging visit that prepares the patient for treatment. Patients or caregivers asking for information and who need answers to their questions about proton therapy can count on Ms. Ward and the entire team in the patient intake department to provide timely and informative responses.